Shipping Policy

Delivery Policy

At Oaura, we are committed to providing you with a fast, reliable, and transparent delivery experience so you can enjoy your new favorite tote bag as soon as possible. Here's what you need to know about our delivery policy:

Order Processing Times:

All orders are prepared and shipped within 24 to 48 hours by our teams (excluding weekends and public holidays).

Delivery Methods:

We offer free standard delivery on all orders, both domestic and international.

Delivery Times:

For domestic orders (France): please allow 7 to 9 working days for delivery.

For international orders: please allow 7 to 12 working days for delivery.

Please note that these are estimated delivery times and actual delivery may be affected by factors beyond our control, such as carrier delays or public holidays.

Order Tracking:

As soon as your order is shipped, you will receive a confirmation email containing a tracking number. You will then be able to track your package until it is delivered.

Customer Service:

If you have any questions about your delivery or encounter any problems, our customer service team is here to help. Don't hesitate to contact us, and we'll do everything we can to resolve your issue quickly.

At Oaura, your satisfaction is our top priority. We thank you for your trust and continued support.